Advanced Call Routing
Many advanced call flow options, including, forwarding calls to a group of extensions, or outside numbers.
A self-serve virtual receptionist that greets callers via a voice-based menu system, allowing callers to bypass a traditional phone system operator or receptionist. Common actions one can perform via an Auto Attendant are direct extension dialling, searching for employees by name, or transferring to a specific department.
Group a number of extensions together as one destination — useful for Sales Departments or other groups of people in your company that you may want to direct incoming calls to
Displays information about the caller on enabled handsets. Caller ID consists of two components, the Caller Number and the Caller Name.
Visual Call Waiting
Caller ID will display on a compatible handset screen when an additional call is received while engaged in an active call, allowing the user to screen the call. The user may then place the current caller on hold and answer the call waiting, or route that inbound caller to voicemail.
Call Transfers – Blind
Calls can be transferred directly to another extension without the need to speak to the destination party. The Caller ID of the transferred party will be passed through.
Call Transfers – Attended
Calls can be transferred directly to another extension, but unlike a blind transfer, the person transferring the call can speak with the destination party prior to completing the transfer. The Caller ID of the extension transferring the call will be passed through.
Canadian Virtual Forwarding Numbers
Can be provisioned with Canadian telephone numbers (DIDs) from areas outside of the local city where the PBX is located. This is beneficial if a business wishes to extend their presence by offering local calling numbers in different cities throughout parts of Canada.
Find Me Follow Me
More than simple call forwarding – inbound calls can be routed to multiple numbers (ie: office extension, home, mobile or alternate number) simultaneously or in sequence – wherever you are the caller can find you.
This feature is a type of directed page that allows for two-way audio communication between the caller and the call recipient, utilizing the speaker phone on the end user’s handset.
Message Waiting Indicator (Audio – Stutter Dial Tone)
When a user picks up the phone they will hear a stutter dial tone if they have a message waiting.
Message Waiting Indicator (Visual)
Phone sets will alert a user of a message waiting via a flashing red light and/or screen notification.
Time of Day Scheduling – Auto Attendant
Provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of week. For example, a company may prefer to have callers reach a live receptionist during the day and to provide a self-serve Auto Attendant option after hours.
Voicemail To Email
When a voicemail message is left, the message can be converted to a .wav file and emailed to an specific email address, which can then be listened to on a computer or Smartphone. This is configured on a per extension basis.
US Virtual Forwarding Numbers
Can be provisioned with US telephone numbers (DIDs) to offer local number calling in US cities. Available for most major cities in the US.